TIME, RATES AND METHODS OF DELIVERY
The time it takes the ordered items to reach you is influenced by two elements - the time it takes us to complete the order and the shipping time.
The time of completing the order for dispatch depends on how long it takes Polish distributors to send items to our office. In the case of major distributors (who supply about 80% of our stock) it is usually no longer than 48 hours. In the case of smaller companies, it may take a bit longer.
The items we have got in stock at the moment of placing your order are marked with a "24h" icon.
The shipping time depends on the method of delivery you can choose when you go through the process of confirming your order in our store. The items you order are shipped by UPS courier service (in Poland only) or Poczta Polska (Polish Post) (in Poland and abroad).
In the case of shipping by Poczta Polska (air mail), the time of delivery is:
Europe, Russia & Israel - 7 - 14 business days
Overseas outside Europe & Israel - 7 - 30 business days
The current delivery rates are:
for Customers in Poland:
• Please note! - When you choose to collect your order in person in Rock-Serwis headquarters in Kraków, al. W.Beliny-Prażmowskiego 28 (Monday to Friday, 9am - 4pm) , delivery rate = 0 PLN!
for Customers abroad:
The delivery rates depend on the destination and the contents/weight of the parcel. You can obtain information on approximate postage by clicking on the "postage" link on the "delivery option" page during placing your order.
To sum up, depending on the chosen way of delivery, your order can be delivered as soon as 4 - 14 working days after you have placed your order.
If you order items from the "coming soon" section, we will dispatch your order no sooner than on the release day of a given item!
Also, in the case of "coming soon" items, we reserve the right to change their price until their release day. It sometimes happens that the company which announces the release of an item gives us an incorrect price for it and sends us corrections just before the release day.
It also happens (those are rare cases though) that labels/distributors change prices for so called back catalogue releases (on offer for some time) without any announcements. If the price is significantly raised, we reserve the right to not complete the order at the previously offered price. We will inform you about such incident so that you can modify your order. If the price is lowered, you will get the item at the new, lower price.